What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The phone number is not showing when the form is submitted

    Asked by SteveProtheroe on March 08, 2012 at 11:51 AM

    KAG can't see the phone number of customer enquiries when they are filling in all the field s on the form

    Page URL:
    http://www.kagglass.co.uk/contact-us.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 08, 2012 at 12:00 PM

    Re-create your form's notification template to get the updated fields.

    1.  Click Setup & Embed > Email Alerts
    2.  Click your form notification's name
    3.  Click Delete E-mail
    4.  Click Setup & Embed > Email Alerts
    5.  Click Add New Email
    6.  Choose Notification
    7.  Follow the Email Alert Wizard to finish creating your new notification

    This resets all placeholder for your fields so that no single data will be missed in your form's notification email.

    By the way, you can see the phone numbers you missed if you go to your form's submissions page. Click here to view it directly.

    Hope this solves your issue.