What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting form submission emails

    Asked by Emily Weber  on April 29, 2016 at 01:48 PM


    I thought I set up my form to email me directly when someone fills out the form but I have run tests and not received an email.

    Am I correct that there is a way to make this happen without logging into the website daily to check?

    Thank you!

    Emily Weber


    Page URL:

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    JotForm Support

    Answered by Mike on April 29, 2016 at 03:40 PM

    Thank you for contacting us.

    Your email settings look good. I have submitted a test form entry, please check if you received the message.

    Also, I would like to recommend you to register a free account with us to increase your account limits and to be able to mange the forms at any time. 


    Currently your form is located under a guest account type.

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    Answered by Emily  on April 29, 2016 at 03:57 PM

    Thanks for testing, Mike. I still have not received your test email in my inbox, I even checked my junk and spam folders. Are certain email types excluded?


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    JotForm Support

    Answered by Mike on April 29, 2016 at 04:31 PM

    The messages are marked as successfully sent in our logs. You may try whitelisting noreply@jotform.com address on your end to see if that makes any difference.

    We also support custom SMTP senders for email alerts.

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.