Not getting form submission emails

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    Emily Weber 
    Asked on April 29, 2016 at 01:48 PM

    Hello,

    I thought I set up my form to email me directly when someone fills out the form but I have run tests and not received an email.

    Am I correct that there is a way to make this happen without logging into the website daily to check?


    Thank you!

    Emily Weber

    emilyweber@iheartmedia.com

  • Profile Image
    Mike
    Answered on April 29, 2016 at 03:40 PM

    Thank you for contacting us.

    Your email settings look good. I have submitted a test form entry, please check if you received the message.

    Also, I would like to recommend you to register a free account with us to increase your account limits and to be able to mange the forms at any time. 

    https://www.jotform.com/signup

    Currently your form is located under a guest account type.

  • Profile Image
    Emily 
    Answered on April 29, 2016 at 03:57 PM

    Thanks for testing, Mike. I still have not received your test email in my inbox, I even checked my junk and spam folders. Are certain email types excluded?


    Emily

  • Profile Image
    Mike
    Answered on April 29, 2016 at 04:31 PM

    The messages are marked as successfully sent in our logs. You may try whitelisting noreply@jotform.com address on your end to see if that makes any difference.

    We also support custom SMTP senders for email alerts.

    How to Setup SMTP for a Form

    If you need any further assistance on this, please let us know.