- Emily WeberAsked on April 29, 2016 at 01:48 PM
I thought I set up my form to email me directly when someone fills out the form but I have run tests and not received an email.
Am I correct that there is a way to make this happen without logging into the website daily to check?
- JotForm SupportMikeAnswered on April 29, 2016 at 03:40 PM
Thank you for contacting us.
Your email settings look good. I have submitted a test form entry, please check if you received the message.
Also, I would like to recommend you to register a free account with us to increase your account limits and to be able to mange the forms at any time.
Currently your form is located under a guest account type.
- EmilyAnswered on April 29, 2016 at 03:57 PM
Thanks for testing, Mike. I still have not received your test email in my inbox, I even checked my junk and spam folders. Are certain email types excluded?
- JotForm SupportMikeAnswered on April 29, 2016 at 04:31 PM
The messages are marked as successfully sent in our logs. You may try whitelisting firstname.lastname@example.org address on your end to see if that makes any difference.
We also support custom SMTP senders for email alerts.
If you need any further assistance on this, please let us know.