What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded, but still received an email that I've reached my form limit

    Asked by Colbeys on April 29, 2016 at 03:37 PM

    I upgraded, and received confirmation of payment. But I just received an email that I've reached my form limit. Can you please help me know why?

    upgraded I upgraded email received an email
  • Profile Image
    JotForm Support

    Answered by liyam on April 29, 2016 at 04:39 PM

    Hello Colbeys,

    Thank you for upgrading your subscription with us.  I checked your account and saw the overlimit error. I presume that it had something to do with your account before you have upgraded.  With this I have also fixed the error. You may disregard the email notice.

    If you have further questions, please do let us know.

    Thanks.