What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL submissions over quota?

    Asked by vincentwb1 on March 08, 2012 at 12:49 PM

    I am using a form and I received a message that I was over quota for SSl submissions. There are several issues I have with this. First, I was not aware I was using SSL for the form. I have used forms previously and SSL was not a default so I do not know why suddenly SSL is being used. Second, given that 10 SSL submissions are the limit, technically, I should have been more over quota than it indicates. It says I has 12 SSl submissions. But I have 14 submissions for this month. So shouldn't it be 4 over quota? The discrepancy is part of the confusion, is there a mistake with counting SSL when it should not be counted? I embed the form in a google sites page, which requires using a gadget url with the form ID. I'm not even sure there is an option for SSL, so I don't know what to do to return to normal submissions (which had worked previously). The form in question is here: 

    http://www.jotform.com/?formID=12765544094

  • Profile Image

    Answered by jeanettebmz on March 08, 2012 at 01:31 PM

    Hello Vincent!

    I think the secure submission limits get reset on the first day of the next month.

    In order to return to non secure , just remove the "s" in https://  of your form's URL when you embed it into your website.

    For example, if you are using the default

    <script src="https://www.jotform.com/jsform/12345678910></sccript> OR

    <script src="https://secure.jotform.com/jsform/12345678910></script>

     

    just change it  to :

     

    <script src="//www.jotform.com/jsform/12345678910></script>

    Please make this change and I hope this advise works for you!

    Cheers!

    Jeanette

  • Profile Image

    Answered by pinoytech on March 08, 2012 at 02:11 PM

    Hi,

    The reason you recieved a message thats says Over Quota, because you already excided the submission limit for a free account. Your form will be disable and your visitors will not be able to submit anything on it. Forms will only be re-enabled once the account limit refreshes, which is on the first day of the following month. If you don't like to wait, you can upgrade your account anytime you wish. 

    If you have any other concerns or questions, feel free to ask.

    Thank you for using JotForm!

  • Profile Image

    Answered by vincentwb1 on March 12, 2012 at 05:28 PM

    Jeanette, thanks for your response, but here's the problem: all my submissions were submitted through an embedded form on google sites. Now, when embedding in google sites, the gadget url does not have "https", and the gadget inserted on the site is copied from the url provided in the form embed options (so I'm not typing it in at all). Once the gadget is embedded, the user submits the formID to the gadget, without any option for adding secure form submission. So I am still not sure how it was possible for my forms to have become SSL submissions, when I simply copied and pasted the gadget url as is. 

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 12, 2012 at 07:08 PM

    Alternatively, you can put your non-SSL form to the Google Sites using 3rd party Embed Gadget.

    1. Go to your site.

    2. Switch to Edit mode.

    3. Open "Insert Menu" Select "More gadgets" at the bottom.

    4. Select "Embed Gadget".

    5. Put your form iFrame embedding code, adjust gadget width and height, then press OK.

    Please feel free to contact us if you need any further assistance.

  • Profile Image
    JotForm Support

    Answered by Mike_T on March 12, 2012 at 07:10 PM

    I have also reset your SSL submissions quota, and reactivated your account. However, we will not be able to do it again.

    Thank you for using our services.

  • Profile Image

    Answered by vincentwb4 on March 25, 2012 at 09:44 AM

    I am going to try this option using the third party gadget, but I really think this is a widespread issue that is being avoided by the support since people are saying all over the forums that their forms became ssl all of a sudden. Resetting the quota and then saying it will not be done again assumes the problem has been solved, but it does not answer my question nor explain why the ssl submissions became the default in the first place.

  • Profile Image

    Answered by fxr on March 25, 2012 at 10:54 AM

    vincent, you are mixing issues up here. 

    We only reset quotas once. Its not something we like doing and its only if there is an oversight by a user. 

    Please take the advice offered by Mike_T. 

    Obviously the googlegadget your were using must have SSL hardcoded into it somehow. 

  • Profile Image

    Answered by fxr on March 25, 2012 at 10:57 AM

    If you want to explain the exact steps you made when first embedding the form on your googlesite and I will try to show you where in the googlegadget code it happened. 

  • Profile Image

    Answered by vincentwb4 on March 25, 2012 at 06:32 PM

    I used MikeT's suggestion, and it seemed to work; this lead me to believe there was something wrong with the jotform-supplied gadget for google sites. I tested the form using the iframe gadget, and monitored my submissions. It added submissions to my total but not to my ssl submissions, so everything seemed fine. But I have recieved several (5) email notices since then (within the last 8 hours) saying "We would like to inform you that your JotForm account has already reached 10 SSL submissions per month this month." But my account says 9 (as it should, since I monitored the test-submissions using the new gadget). It seems like I get this message after every submission. So it basically seems to be working ok, but everytime I see this message I think it is not. Note that it is not saying "you're almost over quota" but that I already am, but I just checked the account, and it says 9. Basically I thought it was solved, and it seems to be, but keeps freaking me out by sending these messages that say I am over quota.  

     

    As to the exact process for the google gadget process, initially (the process that lead to the ssl submissions), I went to the mebed forms option in jotform, chose the googlesites gadget, copied the gadget url, inserted into the google site, inserted the formID. the gadget url I was using is:

     http://hosting.gmodules.com/ig/gadgets/file/102235888454881850738/jotform.xml

  • Profile Image

    Answered by gori-mathew on March 26, 2012 at 06:55 AM

    Hello;

    For quota notifications, it is a reminder to users that they are about to reach their quota limit. But since we have away to monitor your SSL account and check on remaining amount, this should not worry you since we will not deactivate your account before your go beyond allocated.

    You may limit the user submitting same form to avoid eating up on your quota by using this guide link; http://www.jotform.com/help/64-What-does-Unique-Submission-Mean

    For exact google gadget process, kindly keenly follow Mike_T's advice above slowly and feedback once completely not able to do it.

    Lets know if you have any question on the above!

     

  • Profile Image

    Answered by neckraweb on April 01, 2012 at 10:13 AM

    I'm seeing the same issue with Google Sites and unexpected SSL submissions. Through a bit of experimentation, I think I understand the problem I was having.

    When you are signed into your Google Sites account so you can edit the pages, you are working on a secure page, e.g. https://sites.google.com/site/xxx. When I submit the forms from here, they count against the SSL limit. When I submit the same form from my normal website URL, it doesn't count against the limit.

  • Profile Image

    Answered by fxr on April 01, 2012 at 11:01 AM

    @neckraweb,

    Can you please open a new thread for your issue?

    A link to the xml file you are using to provide the google gadget code on your site would be extremely helpful in that post.