What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have an account with jotform. Would it be possible to have everything moved over from my guest account to my paid account?

    Asked by Traci Loecker on April 29, 2016 at 10:08 PM

    This is the title of the one form in my guest account. \


    Xtreme Cheer 2016-2017 Registration is Monday, May 5th for Summer & Fall! Mark your calendars!


    If I could have everything moved over, I would appreciate it very much. Please let me know if I owe anything to have this done. Thanks! 

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    JotForm Support

    Answered by Kevin_G on April 29, 2016 at 11:29 PM

    I have moved the forms for you as you requested, please check and confirm us that you are able to see the forms in your account.

    Also, I noticed that you have upgraded your guest account, before to cancel that subscription I would like to ask you for confirmation, otherwise you will be charged for that subscription and I think this is not necessary since you have already upgraded your created account, please do let us know if you would like to proceed with that. 


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    Answered by tloecker35 on April 30, 2016 at 09:44 AM
    Yes, please cancel the guest subscription.
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    JotForm Support

    Answered by Mike_G on April 30, 2016 at 10:53 AM

    I have cancelled the Bronze Monthly Subscription of the guest account associated with your email address, tloecker@mit.midco.net

    If there's anything else that we may assist you with, please feel free to let us know and we will be glad to help you. Thank you.