- uscpredocAsked on May 01, 2016 at 08:31 PM
I know that I can only receive 100 forms per month on the free version and my home page says that I have 73 in one form and 31 in another. Are those last 4 submissions just lost or can I pay to retrieve them? Also, since it just became May, are all subsequent submissions safe, or how is the 'month' time period considered?
- JotForm SupportChriistianAnswered on May 01, 2016 at 11:01 PM
You will find all the submissions, including the 4 submissions, in your form's submissions page. You do not need to pay anything. What happens when you exceed the submission limit is that your forms are temporarily disabled, so no further submissions can be made. This means that if you have received the submissions before the form was disabled, you will still be able to see that submission.
Since it is now May 1st, your submission counter will reset to 0. The submission counter resets every first day of the next month. You can now receive the next 100 submissions this month.
You can check your total submissions by clicking the human icon at the top right of the My Forms page.
If you need further assistance, please let us know.