What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Over 100 submissions

    Asked by uscpredoc on May 01, 2016 at 08:31 PM

    I know that I can only receive 100 forms per month on the free version and my home page says that I have 73 in one form and 31 in another. Are those last 4 submissions just lost or can I pay to retrieve them? Also, since it just became May, are all subsequent submissions safe, or how is the 'month' time period considered?

     

    Thank You,

     

    Julia

    Submissions 100 submissions one form all and
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 01, 2016 at 11:01 PM

    You will find all the submissions, including the 4 submissions, in your form's submissions page. You do not need to pay anything. What happens when you exceed the submission limit is that your forms are temporarily disabled, so no further submissions can be made. This means that if you have received the submissions before the form was disabled, you will still be able to see that submission.

    Since it is now May 1st, your submission counter will reset to 0. The submission counter resets every first day of the next month. You can now receive the next 100 submissions this month.

    You can check your total submissions by clicking the human icon at the top right of the My Forms page.

    If you need further assistance, please let us know.