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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account suspended - not notified

    Asked by Palliative Care WA  on May 02, 2016 at 05:19 AM



    Our account has been suspended and we don't have access to this important form

    but we weren't notified of suspension and don't why, please advise.

    Page URL:

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    JotForm Support

    Answered by beril on May 02, 2016 at 07:40 AM

    I've checked your forms. It seems your account was suspended due to asking credit card information.

    Please note that asking credit card information is not possible with JotForm and asking credit card information which is against our terms of use. You can setup a form to collect details such as name, address, email address and other non-sensitive information. I've deleted those fields and re-activated your account.

    If you want to create payment form you need to create our Payment tools to ask payments. Please check the guide below for more information:


     If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.