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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question about collecting submissions in european data centar.

    Asked by sebastien on May 02, 2016 at 05:37 AM

    Hi,

     

     

    I can see that you made somes changes, regarding the troubles i had to retrieve my submissions DATA because i've choose an european data center.

    It works for some forms, but with over i doesn't work. is it possible to make ALL the forms ready to download submissions correctly.

     

    Second thing : since this morning, each time i try to ask for the excel submissions forms, submissions are empty. I know that a have to change EU instead of WWW and COM instead of CO. But i have this message : LOGIN required.

    But if try to download submissions from a formulary that signifvate i am log  !

     

    It 's an important day for me because i Have to collect lots of data and none of the form i use to work with seems to work .

    Cann you send me excel report for the 3 following forms :

    Fiche contact TTT

    EconicPIcnic

    Jeu concours Econic

    I would like to have this excels data asap please even if you dont find a solution for today. I need this data to continue to work today.

     

    Thanks a lot

     

    Sebastien

    TRENTOTTO

    Page URL:
    https://eu.jotform.com/submissions/30976539202356

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 02, 2016 at 08:07 AM

    Could you please share with us some of the forms that you have problem with?

    So we can investigate the issue further.

    We'll wait for your response.

    For your second question I opened separate thread on this link.

  • Profile Image

    Answered by Trentotto on May 02, 2016 at 09:44 AM
    New response received
    Hi nik_C
    Thanks for answerring …
    As soon as i’ve submit my Question, my access code was required, so i give
    it , and then I recover all the abilities to download submissions !!! J
    *De :* JotForm [mailto:noreply@jotform.com]
    *Envoyé :* lundi 2 mai 2016 14:08
    *À :* assistanat@trentotto.fr
    *Objet :* Re: Collecting Submissions
    A new response has been received:
    /www.jotform.com>[image: JOTFORM] /www.jotform.com/> /www.jotform.com>
    Answered by *Nik_C *
    Could you please share with us some of the forms that you have problem with?
    So we can investigate the issue further.
    We'll wait for your response.
    For your second question I opened separate thread on this link
    .
    View this thread on browser »
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  • Profile Image

    Answered by victor on May 02, 2016 at 11:24 AM

    Glad you were able to download all the submission of your form. If you have any other question or issue, please do not hesitate contacting us.