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    It is impossible create an autoresponder: why?

    Asked by elisabettadif on May 02, 2016 at 06:28 AM

    I have some problem:

     

    1)T'll trying to create an autoresposnder email (for the form named DANCE PARADE INTERNATIONAL 2017) but it is impossible.... whyhttps://eu.jotform.com//?formID=61183197352962 (Notification yes, but Autoresponder NOT! It's strange... I can not CLIK to go on...)

     

    2) I have some FORM inside "MY FORM" (https://eu.jotform.com/myforms/ )and some form in "ARCHIVE"...it depends on??? I would like to see the totally FORM but it is not possible. I would like to have a page (es. MY FORM) where I can find the FORM I'm using. And a page (ARCHIVE) where I can find ONLY the form from past editions...but useful perhaps (and for that reason I have not CANCEL). Maybe if I can know the criteria...I can try the way to obtain what mentioned above.

    How I could do that?

    3) I set up some form now (ex: find in "FAVORITES", with the star) in 2 languages, italian and english. I set up also a different "thank you page" when people send the form and I set up a "CONDITIONAL" (if the language is English, please show thank you page in english).

    SO... I would like that also the AUTORESPONDER to sender (with all data sent) was in english, if the sender have chosen the english. HOW? Because automatically the autoresponder appears in italian. I have to enter in the autoresponder email and trnslate each field (ex novo....!) 

    If I CLONE the form, and I change TITLE and one or two field (because we have DANCE EVENT very similar among US...), the EMAIL autoresponder does'nt change automaticcaly ...I have to CANCEL and create ex novo ....?Every time?

    Thak you.

     

     

     

     

    create JotForm autoresponder email problem style
  • Profile Image

    Answered by victor on May 02, 2016 at 08:47 AM

    Thank you for contacting us. To assist you better, I have created 2 additional threads for your second and third question.

    https://www.jotform.com/answers/830679

    https://www.jotform.com/answers/830680

    This will be answered shortly by our support team.

    In regards to your first question. I was able to create an autoresponder with no issue.

     

    Please  try clearing your cache to see if this helps.

    The only way you can send the same notification in different languages is by creating the same notification in different languages. One in English and the other in Italian. You can create a similar condition as you have created to send the proper notification. Instead of of using the THAN YOU page, you can use the EMAIL RECIPIENT CONDITION

    With regards to your last question, once created an email notification. All the modification made on your form will not reflect on the notification. You will need to recreate the notification or manually change the notification to reflect the changes.

    Please let us know if this information helps.

  • Profile Image

    Answered by elisabettadif on May 02, 2016 at 10:44 AM
    Thank you,
    I have cleared my cahe and now it works!!!
    Waiting for next "solution... "
    ________________________________
    Da: JotForm [noreply@jotform.com]
    Inviato: luned2 maggio 2016 14.54
    A: INFO-Danzainfiera
    Oggetto: Re: It is impossible create an autoresponder: why?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by victor
    Thank you for contacting us. To assist you better, I have created 2 additional threads for your second and third question.
    https://www.jotform.com/answers/830679
    https://www.jotform.com/answers/830680
    This will be answered shortly by our support team.
    In regards to your first question. I was able to create an autoresponder with no issue.
    [https://www.jotform.com/uploads/forum/victor/1462192918autonotification.gif]
    Please try clearing your cache to see if this helps.
    The only way you can send the same notification in different languages is by creating the same notification in different languages. One in English and the other in Italian. You can create a similar condition as you have created to send the proper notification. Instead of of using the THAN YOU page, you can use the EMAIL RECIPIENT CONDITION
    [https://www.jotform.com/uploads/forum/victor/1462192786ThankYouPageLanguages.png]
    With regards to your last question, once created an email notification. All the modification made on your form will not reflect on the notification. You will need to recreate the notification or manually change the notification to reflect the changes.
    Please let us know if this information helps.
    View this thread on browser Unsubscribe Thread
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  • Profile Image

    Answered by victor on May 02, 2016 at 11:48 AM

    You are welcome, If you have any other question, please do not hesitate contacting us.