What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you edit contingences?

    Asked by Dunavist on May 02, 2016 at 09:28 AM

    I tried 2 different ways of getting to the conditions page and upon getting there tried to edit the condition I clicked on the pencil and nothing happened. After that the conditions page would not close when X clicked. I must go out and come back on in order to see the form again. Do I need to delete existing and set them all up again?

    Thanks for your fantastic support

    Karin Russell

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    Answered by Huberson on May 02, 2016 at 11:15 AM

    Hi, 

    I have looked at the conditions inside your form, and everything appear to be accessible with no problem.

    Once you click the pencil from one of your conditions, you should be presented with a window like the one below

     

    Sometimes if you have a lot of conditions, it might take some time to respond when you click to edit a condition, giving the impression it is not working.

    Do let us know if you still having that issue.