What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The captcha is not working for one person

    Asked by Kristi  on May 02, 2016 at 12:17 PM

    He has tried on Chrome and Edge. It all works for us on different browsers. 

    We have tried to remove the form and rebuild the form, with no luck. He has cleared his cache multiple times. 



    Page URL:

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    Answered by victor on May 02, 2016 at 01:43 PM

    When opening your site in FireFox and Chrome, I was able to view the captcha field properly. Please try clearing the cache of the browser.

    If you are still having problems, please let us know. We will be glad to take another look.