What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the payment area of my form not showing up?

    Asked by mccaseyb on May 02, 2016 at 11:55 PM

    I have chosen to integrate Stripe into my Jotform order form, however when I embed the form onto my Squarespace site, the payment area doesn't show up. The customer information area shows up but not the payment/item selection area. There is no conditional logic or anything so I'm not sure why it's disappearing

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    JotForm Support

    Answered by jonathan on May 03, 2016 at 12:10 AM


    Are you still having this issue at this time? I just checked it on your website but I could not reproduce the same problem.

    Your form http://www.jotform.us/form/61125519318150 shows properly on the website.



    Please let us know if issue persist.