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    I'm not receiving emails from JotForm

    Asked by Project1000 on May 03, 2016 at 12:21 PM

    Hello, I'm not receiving emails from my form and when I send a test email I don't receive it either. 

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    JotForm Support

    Answered by Kevin_G on May 03, 2016 at 01:30 PM

    I found two of the email addresses that you are using as recipient in our bounce list, below are the email addresses and the reason of each one to be in our bounce list: 

    c*****t@p*********0.org - Reason(s) : smtp;550 5.1.1  - has sent to too many recipients this hour. IB607

    a****a@p*********0.org - Reason(s) : smtp;550 5.1.1  -  has sent to too many recipients this hour. IB607

    I have removed both email address from our bounce list and you should receive your emails now, I would like to share you the limit on emails that an account can receive/send: 

    Limits on emails sent per accounts: 

    Free accounts: 20/hour

    Paid accounts: 100/hour

    Do get back to us if this still persists.