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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why does my email information keep disappearing and does this mean I won't recieve submitted forms?

    Asked by tmush on May 03, 2016 at 11:05 PM
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    JotForm Support

    Answered by Chriistian on May 04, 2016 at 01:18 AM

    Do you mean your form's email notification keeps disappearing? I cloned your form and made some tests, and I cannot seem to replicate the issue with the email disappearing. I made some submissions and I was able to receive the email in my inbox.

    I did check your form and I noticed that the email recipient is empty. If you have added a recipient and it keeps disappearing from the notification, perhaps you can try deleting the old notification and setting up a new email notification.

    Then you can insert your email address in the recipient of the new email notification. Once you have added a recipient, you should now receive emails when a user submits the form.

    If the issue still persists, please let us know.