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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my email information keep disappearing and does this mean I won't recieve submitted forms?

    Asked by tmush on May 03, 2016 at 11:05 PM
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    JotForm Support

    Answered by Chriistian on May 04, 2016 at 01:18 AM

    Do you mean your form's email notification keeps disappearing? I cloned your form and made some tests, and I cannot seem to replicate the issue with the email disappearing. I made some submissions and I was able to receive the email in my inbox.

    I did check your form and I noticed that the email recipient is empty. If you have added a recipient and it keeps disappearing from the notification, perhaps you can try deleting the old notification and setting up a new email notification.

    Then you can insert your email address in the recipient of the new email notification. Once you have added a recipient, you should now receive emails when a user submits the form.

    If the issue still persists, please let us know.