What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does jotform appear as unsecure page?

    Asked by drcarmeldc on May 04, 2016 at 12:50 AM

    When filling out a patient history form, the patient noted that the lock at the left side of the address bar appeared unlocked. The patient has a concern about security for her data. Please explain how this can be addressed as I understood page is secure. 

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    JotForm Support

    Answered by EltonCris on May 04, 2016 at 02:06 AM

    If you are referring to one of your form https://www.jotform.us/form/60248797414160 that's because of this background image https://www.jotform.com/images/styles/style1_bg.gif from the theme you're using that is not served over HTTPS. I have now fixed this for you by injecting the following CSS codes into your form which uses HTTPS on the image URL.

    Your form is now showing the security indicator icon in the address bar.

    I have also updated the background image on the theme you're using so you can use it again without any worries. :)

    https://www.jotform.com/theme-store/theme/jot-theme

    Cheers!