Not All Notifications are being sent.

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    Asked on May 04, 2016 at 10:55 AM

    Received this response below, this is not my issue and does not resolve my question.

    Email notifications already exist, however many of our notifications are not being sent.

    We are being  made to login directly to jotform only to find that more than half of our submissions are not being pushed through to email.


    Please respond.


    A new response has been received:

    Answered by Kiran
    I understand that you want to send the notification to your CustomerService email address. When the form is created, the notification will be automatically generated with the account registered email address as the recipient. You may change it by accessing the Email setup wizard.
    Click on Emails icon to access Email setup wizard and then click on Edit button of the selected notification.
    You may also add multiple email recipients here (up to 10 recipients for each notification).
    Hope this information helps!


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    Answered on May 04, 2016 at 12:23 PM

    Hello williamsnhussey,

    I have checked the email logs regarding the delivery of notifications to your email address but I did not find any failed emails. So it's highly probable that the emails landed in your junk mail folder.

    If you are using an email software application such as Eudora, MS Outlook, or Mozilla Thunderbird, you may need to log in to check your junk mail folder in your webmail. This is because email client applications download only what lands in your webmail's inbox. Those that land in the junk mail are considered lost.

    You may try these methods for better delivery of emails to your inbox:

    1. Add address in your webmail's address book - This is one of the easiest way how to make emails from us appear to be trusted by your mail server. If the email is in the webmail address book, it will be recognized by your mail server that the email address is trusted and will put all emails you receive in your inbox, rather than your spam folder.

    2. You can ask your email service provider and ask the following IPs and domains to be whitelisted:

    Whitelisting will make the IPs and domains trusted by your mail server and regardless of what the email delivers, whether spam and what not (but we do not send spam, FYI), it will always land in your inbox.

    3. You can set up an SMTP and use that email address as your sender to receive emails from us. You can use this user guide for instructions:


    If you have further questions, please do let us know.


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    Answered on May 04, 2016 at 12:37 PM

    Thank you for the quick response, we will try options 1 & 2, as we regularly check our spam/junk folders and none of these emails have been delivered there.

  • Profile Image
    Answered on May 04, 2016 at 12:56 PM

    You're welcome :)

    Please do get back to us if you also have other questions or concerns.