What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to make changes to my form.

    Asked by BaldwiCD on May 04, 2016 at 12:27 PM

    In trying to edit a form, I am unable to delete fields, move the fields, or compete other tasks.

    I am still able to see all the forms and edit labels, but that is not saving when I save, exit, and return.  This is occurring on multiple forms.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 04, 2016 at 01:14 PM

    Hello BaldwiCD,

    I'm sorry for the trouble caused to you.

    Do you mean to say that you are unable to make any changes to your form and save it. I did chekc your last edited form and I was able to make changes successfully. 

    I would suggest you to please try to edit your form using some other browser and see if the issue persists. If you are able to make changes in other browser and the issue is only with one browser, I would suggest you to please clear your browser cache and then try again. The following guide should help you how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    We will wait for your response.

    Thank you!