What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can you check if the email address set to receive email notifications is on the bounce list?

    Asked by crenshaws on May 04, 2016 at 05:02 PM

    Im checking to see if our email was put on the block list. I tried to add it to the white list to make sure this doesnt happen but one application is not getting emails. 

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 04, 2016 at 05:49 PM

    I have checked your account and found out that the email address where your email notifications are being sent to every time your form is submitted is on the bounce list.

    Result: i***@*****aws.com is IN the bounce list

    Reason(s) : smtp; 554 5.7.9 Message not accepted for policy reasons. See

    I have removed the email address from the bounce list and your forms should as normal as before now.

    To prevent this from happening again in the future, you might want to check these guides:


    Let us know if you have other quetsions or concerns. Thank you.