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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No recibo mail de formulario

    Asked by bemec on May 05, 2016 at 02:24 PM

    Buenos días

     

    Tengo un VPS (149.56.86.231) creado recientemente. 

    Tengo formularios de consulta a través de Jotform (por ejemplo el que tengo creado en esta cuenta) pero sin embargo no recibo los mails.

    Como ejemplo, en el formulario de esta cuenta especifico que se envie el mail a info@bemec.com.ar pero no lo logro recibir ni en la bandeja de entrada ni en la carpeta Spam.

    He probado enviando mails a la casilla desde varios dominios (hotmail, gmail, yahoo) y la casilla los recibe correctamente.

    Espero su contacto,

    Saludos,

    Luis.

     

    Page URL:
    https://form.jotformz.com/60987162440660

    JotForm hotmail href mailto
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    JotForm Support

    Answered by david on May 05, 2016 at 02:39 PM

    It looks like your address was rejecting emails from our services for a period of time.  To prevent further rejected emails, your address was placed on our bounce list. 

    I removed your address from the list and the emails should attempt to send once again.  For more information on how to prevent this from happening in the future, please see this thread:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues