When we re-open the form, our chages are not showing even if we click on save / autosaved

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    llemay
    Asked on May 05, 2016 at 02:40 PM

    I cannot seem to save the revisions to my form. I click on Autosave, but changes are not saved when I reopen the form.

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    Ben
    Answered on May 05, 2016 at 03:23 PM

    If I understood you correctly, the form was saving itself and next to that you have also clicked on the same yourself.

    Once you did that, it was showing you as if both autosave and save worked, but when you refresh the same page your changes were lost?

    Could you please tell us if you can see your changes in the form revisions?

    How to View Form Revision History

  • Profile Image
    llemay
    Answered on May 05, 2016 at 08:45 PM
    There were no revisions showing in the form revisions.
    With warm regards,
    Lorna Lemay
    President, LL Concord Consultation & Mediation Services
    CEO Chance Foundation
    Board Advisor, Canadian Institute for Conflict Resolution
    Director, Community Mediation Ottawa
    613-890-8895
    ...
  • Profile Image
    jonathan
    Answered on May 05, 2016 at 09:17 PM

    We apologize for the inconvenience caused. I was able to see an issue on our Form Builder when saving form. I think that was the reason you cannot see the saved/updated version of the form.

    If this is the form https://www.jotform.ca/form/61116243087248 in question, can you please try loading the form to your browser using this URL instead https://www.jotform.ca/form/61116243087248

    Can you confirm that you are still not seeing an updated version of the form (with your latest changes on it).

    Right now I see the form on my browser like this 

    Let us know if saves were stil not applied on the form.

     

     

     

  • Profile Image
    llemay
    Answered on May 05, 2016 at 09:45 PM
    I was able to save the changes. Thanks.
    L
    With warm regards,
    Lorna Lemay
    President, LL Concord Consultation & Mediation Services
    CEO Chance Foundation
    Board Advisor, Canadian Institute for Conflict Resolution
    Director, Community Mediation Ottawa
    613-890-8895
    ...
  • Profile Image
    Kevin_G
    Answered on May 05, 2016 at 10:09 PM

    On behalf of my colleagues, you're welcome. 

    It is good to know that you were able to save the changes now. 

    If you need more help, do not hesitate to contact us, we will be glad to help.