What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms have been disabled - why?

    Asked by pmcwhorter on May 05, 2016 at 08:25 PM

    My forms have been disabled. I discovered that may have been because we were asking for payment info. I removed that from my form that was asking for that info so please enable my forms again.

    My Forms payment info
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    JotForm Support

    Answered by Chriistian on May 05, 2016 at 09:04 PM

    It appears that your account has been auto-suspended by our phishing detector, which is why your forms have been disabled. However, I checked your forms and I didn't see any forms that violated jotform's terms. Because of this, I have now removed the suspension on your account. You can now view your forms without any issue.

    If you need further assistance, please let us know.