- fraanco3Asked on May 06, 2016 at 02:27 AM
Any resolution to this? VERY much needed...this checkbox thing is so easy for a user to miss or be confused!
This is great but it can be confusing for the user because of the way it is presented. When quantity is an option, the user must check the check box AND select a quantity. If they fail to check the check box, no matter how many they select in the quantity drop down box, they will get a message that their submission has been made, but they are not taken to the Paypal page and the submitted form shows no product or quantity selected.
Suggest that when quantity is an option for the user, that the check box be removed from view AND that the quantity be defaulted to zero. Perhaps the check box could be made to change IF the user selects anything other than the default of zero.
- JotForm SupportChriistianAnswered on May 06, 2016 at 02:53 AM
I would like to inform you that when you add quantity to the payment module, the first option is automatically set to 1. This means that when a user checks that product, the quantity will be 1 until the user changes the quantity.
Furthermore, if you don't want the user to miss the checkbox, you can set the product as selected by default. This will make the product automatically selected even if the user misses the checkbox. Then they can also uncheck the product if they do not want to select it.
Here's a demo so you can see it in action: https://form.jotform.com/61261664263959
If you need further assistance, please let us know.