What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are not receiving notifications when form is submitted

    Asked by dtsworldwide on May 06, 2016 at 01:15 PM

    The online submission forms I have set are not coming to our email as the are completed, please assist...this is the second request

    Page URL:

  • Profile Image

    Answered by Huberson on May 06, 2016 at 01:46 PM

    I think everything should be working fine now, I just made a submission and the email was sent successfully.

    To help prevent/solve this type of issue in the future, consider viewing the following guides:

    - Whitelisting-JotMails-IP-Addresses

    - Setup-email-alerts-to-prevent-emails-not-being-received-issues

    - Remove-your-email-address-from-bounce-list