What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot reset my password....you are not using my e-mail...i do not get reset info

    Asked by nancy gordon on March 10, 2012 at 02:38 AM

    Is the info going to rebeccah_2003@hotmail.com?   this is my past employee who set up my website....how can  reclaim this?

    Page URL:

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    JotForm Support

    Answered by liyam on March 10, 2012 at 03:02 AM

    I noticed that the form embedded in your website is from a different account compared to the form that is embedded in one of your web pages.  To help us identify the validity of this request, may we ask if you have asked the owner of the email address to provide you the information for this account? 

    Another is that can you provide us a link to one of the forms in your site or any form ID associated to the JotForm account that is using the email address that you have stated?