I cannot reset my password....you are not using my e-mail...i do not get reset info

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    nancy gordon
    Asked on March 10, 2012 at 02:38 AM

    Is the info going to rebeccah_2003@hotmail.com?   this is my past employee who set up my website....how can  reclaim this?

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    liyam
    Answered on March 10, 2012 at 03:02 AM

    I noticed that the form embedded in your website is from a different account compared to the form that is embedded in one of your web pages.  To help us identify the validity of this request, may we ask if you have asked the owner of the email address to provide you the information for this account? 

    Another is that can you provide us a link to one of the forms in your site or any form ID associated to the JotForm account that is using the email address that you have stated?

    Thanks.