What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why does the phone number format not displaying properly?

    Asked by Johnny1 on May 06, 2016 at 02:48 PM

    This format provided for a phone number after receiving it in email seems wrong  How do i get a (xxx)xxx-xxxx format and NOT (xxx)XXXXXXX

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 06, 2016 at 03:04 PM

    You will have to set the masking option on the phone number field. You can do that by following this guide:

    You should get an email that looks like this:

    Please let us know if this has worked for you.