- GSASSCAsked on May 06, 2016 at 03:01 PM
Our forms have stopped sending notifications to the set email (firstname.lastname@example.org). On our end JotForm is not flagged as spam anywhere.
When we switch the email to another for testing purposes and save, once we click "Send Test Email" it still indicates that it is sending the test to email@example.com so that means its not accepting the new information.
Please help. We have this issue on multiple forms.
- JotForm SupportliyamAnswered on May 06, 2016 at 03:31 PM
As of checking, it appears your mail server has been rejecting our email because it assumed that the email is getting flooded. Here is the bounce back report:
Reason(s) : smtp;550 5.1.1 - 126.96.36.199 has sent to too many recipients this hour. IB607
That may be a temporary issue, and you may need to contact your mail service provider to allow more traffic landing to your inbox.
I also have already removed your email address from the bounce list. As that blockage from your mail server is also a temporary measure from them, you should be able to receive email alerts once again. Also, you may need to add firstname.lastname@example.org in your webmail's address book for preliminary safe listing the said email address.
If you have other questions, please do let us know.