What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot submit submissions

    Asked by landconference on May 06, 2016 at 03:23 PM

    Hi there, 


    We are a Jotform premium account holder, but recently we cannot submit any of our forms successfully. This has been a serious issue for us. 


    For example, I just created a Jotfrom: https://form.jotform.com/61264353347960


    But when I tried to submit a test submission, I got the screenshot as below (see attached screenshot):


    I have contacted Jotform several times but still didn't have the problem fixed. Could you please check the possible reasons causing the problem? Otherwise, we cannot use Jotform anymore as it has been very disturbing for us as we keep losing potential responses.




    This site can’t be reached

    submit.jotformpro.com unexpectedly closed the connection.


    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 06, 2016 at 04:12 PM

    Looks like that is related to your internet connection, I just submitted your form without an issue:

    Also, it could be due to any installed anti-virus program, or browsers settings. Can you please try Chrome in incognito mode? Try clearing browsers cache also.

  • Profile Image

    Answered by kinjo on August 19, 2016 at 10:18 AM

    finally i found my fix

    everything is working back to normal