Cannot submit submissions

  • Profile Image
    landconference
    Asked on May 06, 2016 at 03:23 PM

    Hi there, 

     

    We are a Jotform premium account holder, but recently we cannot submit any of our forms successfully. This has been a serious issue for us. 

     

    For example, I just created a Jotfrom: https://form.jotform.com/61264353347960

     

    But when I tried to submit a test submission, I got the screenshot as below (see attached screenshot):

     

    I have contacted Jotform several times but still didn't have the problem fixed. Could you please check the possible reasons causing the problem? Otherwise, we cannot use Jotform anymore as it has been very disturbing for us as we keep losing potential responses.

     

    Thanks!!

     

    This site can’t be reached

    submit.jotformpro.com unexpectedly closed the connection.

     

    ERR_CONNECTION_CLOSED
     
  • Profile Image
    BDAVID
    Answered on May 06, 2016 at 04:12 PM

    Looks like that is related to your internet connection, I just submitted your form without an issue:

    Also, it could be due to any installed anti-virus program, or browsers settings. Can you please try Chrome in incognito mode? Try clearing browsers cache also.

  • Profile Image
    kinjo
    Answered on August 19, 2016 at 10:18 AM

    finally i found my fix

    everything is working back to normal

    http://www.deskdecode.com/err_connection_closed/