What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Save Button: the form won't save any changes, the save button keeps spinning.

    Asked by ipwebmexico on May 06, 2016 at 09:20 PM

    no se guardan mis cambios en los formularios

    formularios
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 06, 2016 at 09:54 PM

    ¿Cuál es el formulario? Trate de acceder desde otro navegador.

  • Profile Image

    Answered by ipwebmexico on May 07, 2016 at 05:05 PM

    ya accese desde firefox, explorer, windows 10, seven, y chrome y anda se queda guardando y no me hace cambios. 

     

    Saludos

  • Profile Image

    Answered by ipwebmexico on May 07, 2016 at 05:28 PM

    abri una segunda cuenta y pasa lo mismo no esta funcionado no guarda los cambios y me urge por favor 

  • Profile Image
    JotForm Support

    Answered by jonathan on May 07, 2016 at 06:09 PM

    I checked your form https://www.jotform.com/61247911249861 and I see it like this

     

    Can you please tell us what is not correct or not updated the current form? Was there any fields missing or added?

    We will wait for your response.

  • Profile Image

    Answered by ipwebmexico on May 07, 2016 at 06:26 PM

    que raro ya puedo guardadr

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 07, 2016 at 06:41 PM

    We would like to apologize for any inconvenience. May we know which form on your account are you referring to, please? Also, can provide us with more details about the changes that you applied to your form but it was not saved so we can further assist you? We would like to try to reproduce the issue you're having and provide you with possible solutions. We will wait for your response. Thank you.

  • Profile Image

    Answered by ipwebmexico on May 07, 2016 at 07:19 PM

    en cualquier formulario no me deja realizar cambios 

  • Profile Image
    JotForm Support

    Answered by jonathan on May 07, 2016 at 07:38 PM

    I was able to see what you meant. Changes on your form https://www.jotform.co/form/61267656850867 was not being saved.

    It seems the theme applied on the form was corrupted. You need to reset first the form theme to its default theme.

    Save the form and do the changes again. It should be saved then.

     

    I did this step on the test form and I was able to save the changes aferwards.

     

    Let us know if still not working for you.

  • Profile Image

    Answered by ipwebmexico on May 07, 2016 at 09:01 PM

    no tampoco funciona asi ya seleccione otro theme y no me deja guardar los cambios del formulario

  • Profile Image
    JotForm Support

    Answered by Mike_G on May 07, 2016 at 09:31 PM

    We would like to apologize, however, we can't seem to reproduce the issue you're having. May we know what specific changes are you trying to apply to your form, please? And also, with your permission, can we try to make those changes to the form on your account?

    Thank you.

  • Profile Image

    Answered by ipwebmexico on May 07, 2016 at 10:04 PM

    gracias pero el motivo es, al hacer cambios algun formulario solo se queda guardando pero no guarda nada

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 07, 2016 at 10:23 PM

    What operating system are you using? Have you tried in another device? Please make sure JavaScript is enabled in your browsers: http://enable-javascript.com/