Cannot access submissions and account settings

  • Profile Image
    dx4
    Asked on May 07, 2016 at 06:44 AM

    Recently I am unable to view my form's submissions as well as my account's settings. Instead of the appropriate info a blank space is displayed.

     

    Here are the page displayed and the errors shown:

    My account page:

    http://prntscr.com/b1afgd

    http://prntscr.com/b1acpp

    Form's submission page:

    http://prntscr.com/b1afmd

    http://prntscr.com/b1acw0

     

    How can I fix this problem?

  • Profile Image
    Carina
    Answered on May 07, 2016 at 07:35 AM

    Thank you for providing the screenshots.

    I have forwarded this situation to our developers so they can investigate it further. For the moment you can try accessing your account and submissions via http://eu.jotform.com .

    We'll contact you via this thread as soon as we have more details.

    Let us know if we can assist you further.   

  • Profile Image
    dx4
    Answered on May 10, 2016 at 09:03 AM

    I still have this problem.

    The errors shown are still the same except for the account ones that are slightly different:

    http://prntscr.com/b2d6l4