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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has the pdf option stopped working on my form?

    Asked by premierdepogrl on May 07, 2016 at 09:44 AM

    I always got a pdf of my form that I could d/l along with an option to edit the submission ~ both of these were at the very bottom of my form and they have disappeared.  I went in and checked the pdf box repeatedly and saved it but nothing changed when I tested the form.  As for the option to edit the submission, I don't even see that as an option anymore!!!  HELP!!!  here is what I want it to be like again!  Why did it change???

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    JotForm Support

    Answered by Nik_C on May 07, 2016 at 11:08 AM

    I did a test submission on your form I and I received all fields including PDF link and Edit link.

    So I'm not sure why you're not seeing, I checked the body of your Notifier email and those two fields are there. Could you please try to submit again and lt me know if the issue persists, also it would be good if you could send us screenshot of the email that you received so we can check.

    Thank you!

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    Answered by premierdepogrl on May 07, 2016 at 11:45 AM
    yeah, I figured it out!
    Roberta-Anne Schmitt
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    JotForm Support

    Answered by Nik_C on May 07, 2016 at 12:02 PM

    I'm glad you were able to resolve the problem.

    Do not hesitate to contact us if you have any concerns we'll be happy to assist you!