What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled?

    Asked by kn1ghtmare on May 07, 2016 at 12:47 PM

    When I try to view my form at https://form.jotform.com/61274348374157 it says it is disabled, but I have explanation as to why this is.  Please help!

    Page URL:
    https://form.jotform.com/61274348374157

    Screenshot
    disabled form form disabled form is disable suspended account suspended
  • Profile Image
    JotForm Support

    Answered by Jan on May 07, 2016 at 03:49 PM

    Your account was suspended automatically by our phishing detector tool. You are not allowed to collect login credentials like usernames or login IDs. It violates our terms of use.

    I will now re-activate your account. Please remove the guilty fields so that your account will not get suspended again. If you have any questions, please let us know. Thank you.

  • Profile Image

    Answered by kn1ghtmare on May 15, 2016 at 12:05 AM

    Hi, sorry I wasn't sure where to go to see the reply to this question and so I didn't delete the fields in time.  They have since been removed.  Can you please enable my form?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on May 15, 2016 at 02:39 AM

    I think that you opened another thread where I have replied to you, your account should be active now, please check it again, here is also the link to the thread where I did assist you: https://www.jotform.com/answers/839413-Why-is-my-form-disabled#1