What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emailed submissions

    Asked by Mirandadenis on May 07, 2016 at 01:43 PM

    I created my form and was asked to enter an email to receive notifications of submissions, so I entered the email I want them to go to and tested the form. I haven't received any notification by email after waiting about 15 minutes.

    Submissions and email receive
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    JotForm Support

    Answered by BDAVID on May 07, 2016 at 04:43 PM

    Our mail logs shows good delivery:

    Have you checked your spam folder?  You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com