What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of our emails set on email notifier is not getting emails once form is submitted

    Asked by StevesSignInstallation on May 07, 2016 at 02:56 PM

    Emails are not being received by the second notification email. Have checked spam and junk mail folders but not jots are being received.

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    Answered by Ben on May 07, 2016 at 04:58 PM

    I have checked your form and I see that the second email was in the bounce list. This was the message sent by your email server:

    smtp; 550 Message rejected

    I have removed it from the bounce list for you, but please do test it out. If you are still not getting the second email, then you should check your email server to make sure that it is no longer rejecting the emails.

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    Answered by StevesSignInstallation on May 07, 2016 at 07:45 PM
    Thanks !
    Sent from my iPhone
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    JotForm Support

    Answered by liyam on May 07, 2016 at 08:55 PM

    On behalf of Ben, you are welcome.

    Also, may I recommend for you to add noreply@jotform.com to your address book for the purpose of making the email sender to be in your trusted list, this helps prevent email delivery failures going to your inbox.

    If you have other questions, please do let us know.