What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Attachments submitted through the form below do not show up attached to the form in my inbox.

    Asked by mattbanes on May 07, 2016 at 04:55 PM

    I think I may need help setting up the form properly. I received a form submission today and the prospect said he had attached a sketch for me to review (not a huge file). In my Outlook inbox there was no attachment to the form. In the Jotform portal I can see the attachment but when I open it it does not work.

     

    1. Can you fix the problem so I receive attachments along with form submissions in my inbox?

    Page URL:
    http://www.imodularbuildings.com/p/modular-building-info-and-price-req<br/>uest.html

    attached inbox email attach upload
  • Profile Image
    JotForm Support

    Answered by jonathan on May 07, 2016 at 06:00 PM

    Hi,

    You can review the submission data and access the uploaded files on your forms in the Submission view panel when logged in to your account.

    User guide: How-to-view-Submissions

    Please take note that the uploaded file itself will not be included as attachment in the Email of the submissions. Only the URL link to the uploaded file will be available in the email message -- not as an attached file.

    So what you see in the email inbox is correct -- the submission uploaded file will not be attached on the email. 

    Let us know if you need further assistance.

  • Profile Image

    Answered by mattbanes on May 07, 2016 at 06:45 PM
    Thanks but there was not even a link to the attachment in the email?


    ...
  • Profile Image
    JotForm Support

    Answered by Mike_G on May 07, 2016 at 07:09 PM

    I have created a clone version of your form. The possible reason why you didn't have the link to the uploaded file on the email you received is because the File Upload field in your form is not included in the content of the email that was sent to you.

    It is, also, possible that that field was just recently added or was added after the Email Notification/Autoresponder was finalized and saved.

    To fix the issue here's what you can do:

    I hope this helps. Let us know if you need any further assistance. Thank you.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 29, 2016 at 08:29 AM

    If you are looking to get the file uploads in the form as an email attachment then we have a great news for you. Files uploaded to your form can now be sent as an attachment on email notifications. Please give it a try and let us know if you have any feedback.

    https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments

     

  • Profile Image
    JotForm Support

    Answered by Kiran on June 29, 2016 at 08:29 AM

    @mattbanes,

    We have a great news for you. It is now possible to send the file uploads as email attachments with the email notifications.

    Please give it a try and let us know if you have any feedback.

    You can learn more about this feature at our blog post below:

    https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments

    Thank you!