What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    our account has been suspended and we need your help

    Asked by David Waters   on May 09, 2016 at 02:55 AM

    our account has been suspended and we only just started using it. i have checked your FAQ 


    and this is what is says

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.


    please explain we are a REGISTERED TRAINING ORGANIZATION and always work to acheive high standards, Also we need this form back up asap please help us as soon as you can as this is a huge issue for us at our end. 


    David Waters 


    Page URL:

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    JotForm Support

    Answered by Chriistian on May 09, 2016 at 08:25 AM

    Hi David,


    I checked your account and indeed it was automatically suspended. I checked your forms and I found nothing suspicious in your form. I have activated your account again. Your forms are now accessible. 


    Do let us know if you need further assistance.