What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not recieving emails from JotForm

    Asked by SBTIZA  on May 09, 2016 at 05:28 AM

    I am having problems logging into my account   Username: SBTIZA Email application@softstartbti.co.za, I tried resetting the password but I am not receiving any emails from jotform. I am able to receive mail from any other sender its just jotform that is unable to send.


    Your speedy assistance will be highly appreciated 

    Page URL:

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    JotForm Support

    Answered by Jan on May 09, 2016 at 10:55 AM

    Your email is in the bounce list. It is the reason why you are not getting emails from JotForm. 

    I have remove your email from the bounce list. I request for a password reset email on your behalf. 

    Based on the reason why it is in the bounce list is that your email does not exist. Can you please check if the spelling is correct.

    Related guide: How-to-Remove-Your-Email-Address-from-Bounce-List

    If there are any issues, let us know. Thank you.