Is Jotform HIPAA compliant? And if so, do you provide a BAA?

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    Asked on May 09, 2016 at 11:02 AM

    I am a hypnotherapist and I want to use Jotform for my new client intake form.  My website has a client dashboard that is password protected. I want to embed the form in a HIPAA compliant email to new clients sent from this dashboard.  I have several questions about how Jotform works

    1- Is Jotform HIPAA compliant? And if so, do you provide a BAA?

    2- How are the completed forms (data) stored by Jotform?

    3- Is it possible for me to print the form once received from the client, and then delete it so that the information is deleted completely and  not stored by Jotform?  (or does Jotform store the information anyway?)

    Thank you for your help.


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    Answered on May 09, 2016 at 01:09 PM

    Update (April 19, 2018) HIPAA is available for our Gold & Silver plan. /


    1- Is Jotform HIPAA compliant? And if so, do you provide a BAA?

    Jotform complies with technical safeguards but we don't have certificate for either HIPPA or BAA, please refer to this link for complete information regarding the HIPPA:

    For your next two questions I opened separate threads since we have to have new thread for each question/issue for better assistance.

    You can check them on this links:


    Thank you!

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    Answered on April 10, 2018 at 07:36 AM

    Hello Paula,

    Great news! Jotform now offers HIPAA compliance. This means users in the healthcare industry can use Jotform to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month. A business associate agreement (BAA) is also available upon request.

    For more information about our HIPAA-compliant forms, visit

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    Answered on April 19, 2018 at 10:40 AM

    Update: HIPAA is available for the Silver plan as well.