We are not receiving emails

  • Profile Image
    talatkoyuncu
    Asked on May 09, 2016 at 12:35 PM

    mail does not come

    mail does not come

     

    mail does not come

    mail does not come

    mail does not come

     

    mail does not come

    mail does not come

    mail does not come

     

    mail does not comemail does not come

    mail does not come

    mail does not come

    :((((((((((((((((((((((((((((((((((((((((88

  • Profile Image
    Ben
    Answered on May 09, 2016 at 01:58 PM

    I would suggest when creating a post to avoid copy-pasting the same content. This is just to avoid getting your posts seen as bot posting on our forum.

    In regards to your issue, I have checked the email associated with your account and I see that there is a complaint against the email from Amazon - which we use to send emails from.

    What this means is that too many emails were rejected from your email server, causing Amazon to not wish to send any further.

    As such, please check your email server and make sure that JotForm emails are whitelisted. Once you do, please update us about the same here and we would remove the block from Amazon side and then from our own bounce list.

    The following guides will be of help:

    Whitelisting JotMails IP Addresses

    How to setup email alerts to prevent email bouncing related issues

    - It is good to note that if you do not make any changes on your side, and we whitelist your email again, it might just cause more issues and more time to resolve the same.