What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving emails

    Asked by talatkoyuncu on May 09, 2016 at 12:35 PM

    mail does not come

    mail does not come

     

    mail does not come

    mail does not come

    mail does not come

     

    mail does not come

    mail does not come

    mail does not come

     

    mail does not comemail does not come

    mail does not come

    mail does not come

    :((((((((((((((((((((((((((((((((((((((((88

    Page URL:
    https://form.jotformeu.com/61277650187360

    email notification
  • Profile Image

    Answered by Ben on May 09, 2016 at 01:58 PM

    I would suggest when creating a post to avoid copy-pasting the same content. This is just to avoid getting your posts seen as bot posting on our forum.

    In regards to your issue, I have checked the email associated with your account and I see that there is a complaint against the email from Amazon - which we use to send emails from.

    What this means is that too many emails were rejected from your email server, causing Amazon to not wish to send any further.

    As such, please check your email server and make sure that JotForm emails are whitelisted. Once you do, please update us about the same here and we would remove the block from Amazon side and then from our own bounce list.

    The following guides will be of help:

    Whitelisting JotMails IP Addresses

    How to setup email alerts to prevent email bouncing related issues

    - It is good to note that if you do not make any changes on your side, and we whitelist your email again, it might just cause more issues and more time to resolve the same.