What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel My account type to Free

    Asked by joinmun on March 11, 2012 at 12:24 AM

    How could I cancel my subscribtion to the premium account?

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    JotForm Support

    Answered by Goldo on March 11, 2012 at 12:36 AM

    Since you are using Paypal for your subscription, please do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. Your account will stay Premium until the time you have paid for expires.

    Let us know if you need further assistance.