What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is present but not working

    Asked by searchbar7 on March 11, 2012 at 04:43 AM

    My form is there but when i click on preview rather than it loading the form, it says 'Form not found, the form has been deleted by the user'. Also when i embed the forms into my website, it woulnt work either!

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    Answered by gori-mathew on March 11, 2012 at 04:53 AM

    Hello;

    Thanks for contacting our support team, we will try to assist you as much as possible. Kindly send us the URL of this form to enable us access it.

    You can try recovering your form  using this link; http://jotform.com/help/134-How-to-Restore-Deleted-Forms .

    Let us know if you were assisted.

    Regards

    Mathew

     

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    Answered by searchbar7 on March 11, 2012 at 05:00 AM

    no my form hasnt been deleted. Its there (i can still edit it) but its not working!

    Heres the url http://form.jotformeu.com/form/20702025246340

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    Answered by ItalyTech on March 11, 2012 at 05:11 AM

    Hi, I pass your ticket to appropriate department. We do our best to solve this problem soon as possible.

    Thanks. Alessandro

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    Answered by searchbar7 on March 11, 2012 at 05:16 AM

    Thanks for your support! Pls let me know when it is solved!

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    Answered by ItalyTech on March 11, 2012 at 05:20 AM

    Sure ! We answer at this thread when we have any news. Thanks and excuse us for any inconvenience caused.

     

    Alessandro

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    JotForm Support

    Answered by idarktech on March 11, 2012 at 09:31 PM

    @searchbar7,

    I just checked your form and it's working fine on my side now. Would you mind if you can test it on your side to see if it also works there? Thanks.

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    JotForm Support

    Answered by abajan on March 11, 2012 at 10:51 PM

    @searchbar7

    This may be a problem associated with our CDN (Content Delivery Network). I suspect that the node nearest to your location may be malfunctioning.

    Click the following links:

    http://form.jotformeu.com/form/20702025246340

    http://www.jotformeu.com/form/20702025246340

    If you can see the form at the second link while the first link is giving the "Form not found. The form has been deleted by the user." message, change the first part of the URL in the code embedded on your website from http://form.jotformeu.com/ to http://www.jotformeu.com/

    Be sure let us know if this helped.