What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are not getting notification emails

    Asked by advantagedrainage on May 09, 2016 at 05:42 PM

    We have not gotten an email from you for our form submissions since 4/21, is there something we need to do?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on May 09, 2016 at 08:03 PM

    I see that your email address is in our bounce list and hence you are not receiving any notification emails. I have now removed the email from the bounce list and everything should be fine now.

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.


    Please get back to us if you need any further assistance. We will be happy to help.  
  • Profile Image

    Answered by CAS13 on May 09, 2016 at 09:05 PM

    My address is not on the 'bounce' list, and I am still not getting emails, and must go to 'analytics' to view them.  Please explain.

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 09, 2016 at 11:21 PM

    Have you checked the spam folder? You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com