What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my site not deactivated?

    Asked by Kalle_ohg on May 10, 2016 at 02:13 AM


    I deactivated my form "Shop" but it's still available.

    Also I deleted the picture from the form "Startseite" (see in Screenshot) and it is not moved from the form!

    Please check!

    Thank you,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by beril on May 10, 2016 at 03:18 AM

    I've checked your form which is https://form.jotformeu.com/60324023910340 I am not able to reproduce the same issue that you’re having. It seems you've deleted your image successfully.

    In addition to that, I've also checked your form which is https://form.jotformeu.com/53561478269366

    I see that the form was disabled without any issue.

    We would appreciate it if you could also test it on your side and let us know the result. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.