What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    10 secure submissions is going to disable my account, what about unsecure submissions?

    Asked by bweber on March 11, 2012 at 05:05 PM

    To support:

    I recently created two different forms for my website.  Originally they were both embeded with the secure option.  When filling out the forms in Internet Explorer their security setting would block the first submission, and say something like "security certificate has been blocked"  As a result I decided to disable the secure embedding, and switch back to the normal submission method.  Internet Explorer now submitted on the first attempt, but I received an email from Jot Form telling me I've exceeded my 10 free secure forms.  My account will exprie on March 12 unless I upgrade to premium. 

    I should have almost 90 submissions left if not using the Secure method.  What can I do to ensure that the forms will not be disabled?

     

    Thanks for your assistance.  I do love your form creator it's great!

    Page URL:
    http://www.zhielowireless.com/forms/ZhieloCustomerSignup.html

  • Profile Image

    Answered by jcm0731 on March 11, 2012 at 06:21 PM

    bweber

    The quota limits only resets on the first day of next month, this one time  I have reset your SSL submissions to 0 and removed the scheduled disabling of your forms. Please make sure to remove Secure Form embeded in your webpage and change it to regular forms instead.

    If you require SSL on your JotForm forms, you can try the Premium  package also.

    NOTE: We can only do reset this one time. 

    Thanks for using JotForm.

    jcm0731

  • Profile Image

    Answered by pinoytech on March 12, 2012 at 01:35 AM

    Hi,

    As you can see in our Pricing page, free account required 100 submission per month, 10 SSL Secure Submission per month and you can only recieved 10 payments per month. That's the reason why you recieved a notification "Over Quota".

    Thank you!