Jot form enquiries received are not able to be replied to

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    GrapeEscape
    Asked on March 11, 2012 at 05:28 PM

    Hello

    Can you please check our contact form and jot form account for us.  When we receive an enquiry through our contact form and reply to it (as we usually do)  we are now finding that the replies are bounced back to us.  Is this a jot form fault?  Thank you.

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    Goldo
    Answered on March 11, 2012 at 06:11 PM

    I believe it's not Jotforms fault. That would happen if the email address entered by the user is not correct or invalid.

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    pinoytech
    Answered on March 12, 2012 at 01:48 AM

    Hi,

    Kindly take a look on our User Guide page were you can find some simple steps and guidelines that may help you.

    Thank you!

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    idarktech
    Answered on March 12, 2012 at 03:10 AM

    @GrapeEscape,

    Can you please try to change Sender E-mail on your Form Notification to noreply@jotform.com and also change the Reply to E-mail to E-mail.

    Let us know if this doesn't help. Thanks.