What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jot form enquiries received are not able to be replied to

    Asked by GrapeEscape on March 11, 2012 at 05:28 PM

    Hello

    Can you please check our contact form and jot form account for us.  When we receive an enquiry through our contact form and reply to it (as we usually do)  we are now finding that the replies are bounced back to us.  Is this a jot form fault?  Thank you.

    Page URL:
    http://www.thegrapeescapecafe.co.nz/contact.html

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    JotForm Support

    Answered by Goldo on March 11, 2012 at 06:11 PM

    I believe it's not Jotforms fault. That would happen if the email address entered by the user is not correct or invalid.

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    Answered by pinoytech on March 12, 2012 at 01:48 AM

    Hi,

    Kindly take a look on our User Guide page were you can find some simple steps and guidelines that may help you.

    Thank you!

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    JotForm Support

    Answered by idarktech on March 12, 2012 at 03:10 AM

    @GrapeEscape,

    Can you please try to change Sender E-mail on your Form Notification to noreply@jotform.com and also change the Reply to E-mail to E-mail.

    Let us know if this doesn't help. Thanks.