What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do not see the download link in the notification

    Asked by marketing1bgo on May 10, 2016 at 07:36 AM

    I Dont Receive the file uploaded in Form (or link to download), in my email. Only in jotform Mailbox of Website. How i resolve this? Thank You.

    JotForm mailbox email receive
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    Answered by victor on May 10, 2016 at 10:23 AM

    I have reviewed any after a few test I did not have any problems with the notifications. I noticed that you had a condition to show or hide the upload field. Is it possible that the missing files where cause of the condition.

    When the user selects Trabalhe Conosco, it would show the upload field. If not, it would be hidden.

    Please verify that the dropdown had the proper selection to display the upload field, so users can upload the file.