What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to login to the JotForm app, but able to login to the web app

    Asked by lestech on May 10, 2016 at 07:53 AM

    The password and account information is correct. Please help.

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    JotForm Support

    Answered by Nik_C on May 10, 2016 at 10:32 AM

    I tried to log in to the application and I didn't encounter any issue. Do you receive some kind of error or something else happens?

    Please let us know so we can investigate more.

    Thank you!

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    Answered by lestech on May 11, 2016 at 11:50 AM

    It did not work yesterday but does today - could this possibly have something to do with the account suspension earlier today???

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    JotForm Support

    Answered by Jan on May 11, 2016 at 12:42 PM

    Yes, it is possible that you weren't able to login to through the app because your account got suspended. Glad to know that you can now login through the app.

    If you need any help, let us know. Thank you.