What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    estão descontando 3 x no meu cartão de credito

    Asked by ajudano1 on May 10, 2016 at 01:43 PM

    estão descontando o mesmo valor 3 vezes ,  o valor total no meu cartão de crédito veja isso ai por favor.

    3
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    JotForm Support

    Answered by david on May 10, 2016 at 03:14 PM

    I checked our records and there are indeed multiple subscriptions for your accounts.  It looks like when you tried switching between subscriptions, new subscriptions were creating instead of switching. 

    I have sent a request to cancel the duplicates and refund the duplicate $19.00 and $39.00 payments.  You should receive a refund for both in the next 5-7 business days.