What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can we reply to contact from our form

    Asked by kimmarla on May 10, 2016 at 04:34 PM
    One more question - is there any way to download the contact so we can reply, or a way to be able to reply directly from the contact? Or will we need to copy & paste into our email program?
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    Answered by Huberson on May 10, 2016 at 05:02 PM

    You can have the contact information send to you by email, with the reply address as the contact email address using Emails Notification.

    To do this simply create a notification, and set 'Reply- to Email' to the email field inside the form then add your email address for 'Recipient Emails'. 


    Note that more than one email can be added to 'Recipient Emails' - Send-Notifications-to-Multiple-Recipients.

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    Answered by kimmarla on May 10, 2016 at 05:18 PM

    Thank you, but I don't think this answers my question.

    I'm using an encrypted form. So when I get a contact from someone, I get a note to go to the web to read the email there. Since the actual contact form is not coming through my email, is there any way to respond to the person who filled out the form?

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    Answered by Huberson on May 10, 2016 at 05:41 PM

    If the form is encrypted, you can only access the contact information from your JotForm account by providing the private key. Or using the VIEW RESPONSE button from the email and upload the private key.

    In your case, you will have to copy and paste the information to email the contact.