What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU Account: Changes on the form are not being applied when the form is loaded in preview mode or a new tab.

    Asked by Jotemple on May 10, 2016 at 05:18 PM

    Hi there, I have used one of your temlates and made changes to it, however when I preview my form most of the changes I have made are notr showing, the same happens when I open a new tab.

    I use firefox and have cleared all the cache - this has not worked

    I have gone into emails and deleted the 1st email set up with the old form description and added a new email set up with the correct information on.  This has not worked either.

    I have sent a text email and the form seems to be coming through to me correctly however I worry when I send the link that my client with see the old form as its showing on my browser.

    Can you help?

    Thanks for all your help so far.


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    JotForm Support

    Answered by Kevin_G on May 10, 2016 at 06:17 PM

    I have checked your form and made some changes, added some text and a text box and when I went to preview the form the changes were not there, I will report this issue to our second level since I have tried using different links to load your form and see if changes are there, you will be notified when this is solved. 


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    JotForm Support Manager

    Answered by Jeanette on May 10, 2016 at 11:36 PM

    Our admins have informed us that the issue was solved. But we are here to assist you should the problem persist in your end.