What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EU Forms: I have updated my form but it is still the same when published

    Asked by sewport_uk on May 10, 2016 at 05:41 PM

    Hello, I have updated my form but it is the same on the website. why?


    Aslo when i go to designer and click preview it shows the old form.


    The form was saved and updated but the changes are not in effect.



    Page URL:

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    JotForm Support

    Answered by Mike on May 10, 2016 at 06:32 PM

    The issue has been reported to our Backend Team.

    In the meantime, we have cleared your form caches to update your forms to the correct versions.

    We will let you know once the issue is completely fixed.

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    JotForm Support

    Answered by EltonCris on May 11, 2016 at 12:02 AM

    This problem is now fixed. Your forms should now update as usual. Please check and let us know if you see any problems.